Customer Care

Whether you want to check your balance, change your details or settle with us, you’ll find the information you need about your DirectAxis account right here.

Simply call us and we’ll provide you with a settlement amount based on the time that you need to settle the account. Bank details will be provided and after you make payment in the agreed time frame, we will close your account.

Didn’t get the answer you wanted?

You can request a statement and your balance via email, or just contact us and we will provide you with your outstanding balance.

Didn’t get the answer you wanted?

You’ll need to call us to have bank and personal details changed - for both our and your security. We need to confirm if the account is in your name and if your salary gets paid into this account.

Didn’t get the answer you wanted?

It takes 5 days to change a debit order date: all you need to do is request a call back with us and we’ll get the process started right away.

Didn’t get the answer you wanted?

If a debit order day falls on a weekend or public holiday, we track the account to the business day before. This is stipulated in our terms and conditions when you accept the loan.

Didn’t get the answer you wanted?

Of course! We can either email or fax you a copy of the contract – just let us know.

Didn’t get the answer you wanted?


If our FAQs haven’t answered your queries, simply call us on 0861 02 03 03 or submit your enquiry via the form below and we’ll get in touch with you.

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